Just contact us on WhatsApp. Please, mention your full name and share your pickup location. Our customer care team responds within 2 hours, and in most cases, the pickup is scheduled for the next day

NOTE that cut off time for Pickup request is 2pm for current day. Pickup requests before 2pm are scheduled on same day.

Pickup requests after 2pm are scheduled the next working day. Pickups are scheduled a day in advance, a time slot of 2 hours (e.g. 1:00 pm – 3:00 pm) is given to a customer. Our customer care team call you 15 – 30 mins prior a time slot to confirm your availability. The driver comes with 3 separate sanitized bags for laundry, ironing &
leather goods services. As you hand over the items, the driver provides you with goods received receipt (the receipt provides the right number of garments/apparels & client’s full name and phone number).

As the items are dropped at our store, our specialists verify the count, inspects the items for any damages or spots, print an invoice & share invoice soft copy to a client. Once a client agrees with the invoice details, the items are process through Green Earth Lux Laundry
stages of a garment care. In case a client wishes to reject a specific service for the item or cancel the full order, our team returns items without any charges.

Garments are returned after 3 or 4 days from the pickup date. So, if the items were invoiced on Saturday before 2pm then it will be delivered by Tuesday, and if items were invoiced on Saturday after 2pm then it will be delivered on Wednesday. However, note that leather goods need 10-21 days to be cleaned or restored after approval received from client.

Payment on delivery in not possible. The full amount of invoice must be paid before the delivery is scheduled. A payment link is sent to your email and phone number and you can click and pay easily with your phone and card details. We also offer store credit purchases which give you the ease of not paying each time & also offers discounts on advance purchases.

You can request for it. However, we recommend relying on the expertise of our highly experienced and trained staff to choose the right process of cleaning your garments.

For luxury/very delicate items we offer Lux-clean service wherein each garment is cleaned individually by our senior supervisor. Also garment cleaned under Luxclean service are insured up to SR 5,000.00/garment. Leather goods, if received with no major damage or colour fade are also insured up to SR 5,000.00/item. For more details please refer to the amage refund chart by clicking here.

Yes, we sort clothes by colours (white, colours, dark garments) and fabrics types (cotton, linen, silk, wool, polyester, etc).

This facility is offered under the Lux-clean service wherein your garments are washed individually. Also, a complimentary sanitizing cycle will be added for all Lux-clean orders.

Yes we do offer sanitizing service as an ‘ADD-ON services ONLY’ and charged at SR4/item for garments, 7SR/item for bedding and home textile items & 25 SR/item for leather goods.

You can point out on the stain or care instruction and we will make sure to pay more attention on it. Unfortunately, not all stains can be cleaned and, in some cases, trying too much might damage the garment fabric or colour. Hence, we have to return the laundered garment with a stain.

We would be happy to take your old hangers and recycle them! We also offer a discount on the next order if you give back our cardboard hangers in good condition.

Leather cleaning and restoration depend on the wide range of factors such as the leather type, the extent of use, the nature of damage/stain. Surely, the items are not restored to a new condition. However, there is a clear & vivid change before and after our service and we do archive the before and after pictures of leather goods as a reference.

Indeed, few items are impossible to clean or cleaning may involve a high risk of damage. In these cases, our team notifies customers before we proceed with the cleaning. In case a customer still insists on cleaning them, the full risk of damage is taken by the customer and the specific items are not covered under any insurance or damage refund policy.

Our customer care team has to be informed within 48 hours of delivery or pick up from the store for any item that was found spoiled/damaged by filling out the Service Review Form. Any claims made later shall not be valid.

You can reach our customer care team via the following channels

1. Click here to fill out the Service Review Form

2. Send an Email : cc@greenearthlux.com

3. DM us on Instagram : @greenearthlux